Terms & Conditions


These General Conditions have as their object the purchase of footwear, carried out remotely via the telematic network on the urbansun.it Website owned by DOMINA S.R.L. - VAT n° 01308660503 - VIA E. FERMI, 5 - FUCECCHIO (FI) - ITALY - Share capital € 10,000.00 - Paid up share capital € 10,000.00 - N° REA registration of Florence: 04003300482.

Each purchase transaction will be governed by the provisions of art. 49 and following of the Legislative Decree. n * 206/2005 (Consumer Code) and subsequent amendments. For privacy: EU Reg. 2016/679.

Urban Sun adheres to the code of ethics of the Italian Association of Electronic Commerce available at the following link: https://www.aicel.org/codice-etico-dei-merchant-aicel.


The customer, by electronically sending the confirmation of his purchase order, unconditionally accepts and undertakes to observe these general conditions of sale in his relations with DOMINA SRL, declaring that he has read and accepted all the indications to him provided pursuant to the regulations, also taking note that DOMINA SRL it does not consider itself bound to different conditions unless previously agreed in writing.

The contract is considered definitively concluded, except in cases of return or withdrawal, at the time of delivery of the product to the Carrier. Prior to this moment, the availability of the product and the receipt of the money are essential, if you have chosen a payment in advance.

DOMINA S.R.L. reserves the right to cancel an order at any time, subject to prior notice to the buyer, for one of the following reasons:

- the ordered product is out of stock (product unavailability);

- inability to receive payment authorization (transaction denied);

- the customer does not meet the conditions listed in the General Conditions of Sale.


These General Conditions of Sale must be examined online by customers visiting the urbansun.it site before they confirm their purchases. The forwarding of the order confirmation, therefore, implies full knowledge of the General Conditions of Sale and their full acceptance.

The customer undertakes and undertakes, once the online purchase procedure has been completed, to print and keep these General Conditions of Sale, already viewed and accepted during the purchase process, in order to fully satisfy the condition referred to. to articles 49 and following of the Legislative Decree. n * 206/2005 (Consumer Code) and subsequent amendments. For privacy: EU Reg. 2016/679.


The purchase of the products, available as they are illustrated and described online in the relevant detailed sheets, is made by the customer at the indicated price, plus any transport costs and, where applicable, also the collection costs.

The products are depicted and made visible on the urbansun.it Site accurately and corresponding to the characteristics actually possessed. In any case DOMINA S.R.L. is not able to guarantee the exact correspondence to reality in relation to the images and colors as they appear on the customer's monitor.

Before confirming the order, the customer will be summarized the cost of each product chosen and the transport costs.


By confirming the order, upon completion of the contract, the customer will receive an order confirmation via e-mail containing all the details of the order. Upon acceptance of the order by DOMINA S.R.L., a further written communication will be sent to the customer with the order fulfilment confirmation.



The prices indicated on the urbansun.it website are in euros and are shown excluding transport costs. The prices applied are those indicated on the site at the time of the order by the customer. The prices of individual products are subject to change and, therefore, the prices indicated on the site from time to time, cancel and replace those previously indicated.


The logistics partner chosen by the seller guarantees delivery in 24/48 hours in the Italian territory and up to 72 hours in Europe and the rest of the world. If an item is not in stock at the time of the order, we will notify the customer as soon as possible, confirming the availability date or proposing an equivalent product in replacement.

The cost of delivery is calculated automatically according to the country of destination:

      • ITALY - Free shipping.
      • CEE area - Shipping 15.00 Euro per product.
      • Extra CEE Area - Shipping 50.00 Euro per product.


The payment of the Products that you intend to purchase through the seller's website can be made in the following ways:


Payment via the PayPal account is immediate. By registering for free, a personal account is opened (by relying on another current account, credit card or prepaid card, such as Postepay), after which it is possible to make or receive payments.

Using this means for shopping on the Internet offers the opportunity to act without having to dispense in any way your data or credit card numbers.

Payments can be made through your Paypal, Postepay account, credit cards such as Visa or MasterCard, as well as prepaid cards belonging to the Visa Electron circuit.

The sending of money is free and after it the customer receives an e-mail confirming the payment made.


The dispatch of the order on the urbansun.it website will take place only when the amount due is credited, which must take place within 7 working days from the date of acceptance of the order. Beyond these deadlines, the order will be considered automatically cancelled.

In case of payment by bank transfer, the bank details and all the necessary instructions will be sent by e-mail upon order confirmation.


The Customer has the right to withdraw from the Contract which can be exercised within 14 days of receiving the notice of withdrawal of the purchased goods. Pursuant to art. 54 of the Consumer Code, the Customer must carry out the procedure for requesting a return authorization by sending an e-mail to info@urbansun.it or by filling in the letter which can be downloaded by clicking here. The return must be made according to our procedure and by GLS courier. It is possible to book the collection by sending an e-mail to info@urbansun.it. The shipment must take place to the following address: DOMINA SRL VIA CASCINA LARI 25, 56028 SAN MINIATO BASSO (PI) - ITALY. The Customer must return the purchased Products intact and complete (including any original packaging of the item), no later than 14 days from receipt of the purchased Products. For the sole purpose of the expiry of the term of 14 days, the Products are considered returned when they were delivered to the shipper.

The seller will make the refund within 14 days from the receipt of the notice of withdrawal, the refund could be withheld beyond 14 days only until the Consumer proves that he has sent back the goods or until they have been received by the Seller.


  • The garments must not have been worn, washed or altered and must not show any signs of use.
  • Each item must be returned including all original labels, packaging and accessories received with the order. All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and / or altered in any way.
  • In the event that the customer receives defective goods, or that errors occur in shipments, it is required to follow the same instructions above (return). DOMINA S.r.l. reserves the right to request photographic evidence before authorizing returns for defective goods and bear the shipping costs for returning the goods to its premises.
  • All returned items are inspected and must comply with all the parameters listed in the return procedure. DOMINA S.r.l. reserves the right to refuse unauthorized returns or returns sent by couriers other than those authorized without prior authorization from the customer service.
  • The authorization must be requested by e-mail to the customer service address info@urbansun.it.
  • The return must be delivered to the courier already packed in order to allow it to be transported without damaging the items inside.

The cost of return shipping costs differs depending on the country:

  • ITALY - Free return shipping.
  • CEE area - Shipping of the return to be paid by the customer.
  • Extra CEE Area - Shipping of the return paid by the customer.


The products sold on the urbansun.it site are covered by the legal guarantee of conformity (equal to two years) pursuant to art. 128 and following of the Consumer Code.

Pursuant to art. 132 of the Consumer Code, the seller is responsible when the lack of conformity occurs within two years from the delivery of the goods. The consumer loses his rights under the legal guarantee if he does not report the lack of conformity to the seller within two months from the date on which he discovered the defect. In case of lack of conformity of products sold on the urbansun.it site, the customer must immediately contact Customer Care at the e-mail address: info@urbansun.it or using the appropriate contact form on the Site, communicating the defect. The customer has the right to restore, without charge, the conformity of the goods by replacement or to a suitable reduction in price or to terminate the contract.

All intellectual property rights connected to urbansun.it (including contents) are the exclusive property of DOMINA S.R.L. and its contents cannot be reproduced either in whole or in part, transferred by electronic or conventional means, modified, connected and used for any purpose without the prior written consent of DOMINA S.R.L.


Pursuant to art. 66-bi Legislative Decree 206/2005 (Consumer Code) the competent court in the event of disputes is the court of residence (or domicile) of the consumer.

The consumer established in Europe can take advantage of the platform made available by the European Commission for the resolution of any dispute arising from the online contract stipulated on the site.

The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr.